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Refund & Cancellation Policy


This cancellation is broadly explained as 2 scenarios –

(i) Refund requests on same day as date of health check-up

(ii) Refund requests before health check-up date on which it has to be availed.


Below are guidelines for cancellation: Once patient starts with the billing at Radix Healthcare any request for refund shall not be granted Any Cancellation request should be submitted by an email to  at least 12hrs before health check appointment The hospital shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual In case of refund 3% processing charges will be levied on price which is to be refunded The stated amount due for refund shall be processed within 7 business days from the date of the cancellation, subject to all terms and conditions. Refund will be made through NEFT irrespective of mode payment by patient.

The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and AHLL cannot be held liable for the delay.